IMAAN OPERATIONS
Terms & Conditions
Last updated: 12 August 2026
These Terms apply to services provided by Imaan Operations unless different terms are agreed in writing. The specific scope, fees, timing and responsibilities for an assignment are agreed separately.
1. Services and scope
Imaan Operations provides practical project, coordination, administrative and operational support. Only work that has been agreed forms part of an assignment. Additional or changed work may require a new agreement on scope, timing and fees.
2. Client responsibility
Imaan Operations provides support and coordination; the client remains responsible for its business and for final decisions, approvals and instructions. This includes legal, tax, financial, regulatory, commercial and management decisions. The client is responsible for checking that information and instructions supplied to Imaan Operations are complete, accurate, lawful and suitable for the intended purpose.
3. No guaranteed outcome
Imaan Operations will perform agreed services with reasonable care and professionalism. Unless expressly agreed otherwise in writing, no specific commercial, financial, operational or other result is guaranteed.
4. Third parties and external systems
Where an assignment involves software, platforms, authorities, suppliers or other third parties, Imaan Operations is not responsible for their availability, decisions, errors, delays, security or performance, except to the extent that liability cannot lawfully be excluded.
5. Access, confidentiality and data
The client must provide only the access and information reasonably necessary for the assignment and remains responsible for its own accounts, permissions, backups and internal authorisations. Imaan Operations will treat non-public client information confidentially and use it only as reasonably necessary to perform the agreed services, subject to legal obligations. Where required by data-protection law, separate data-processing arrangements will be made.
6. Client review and use of work
The client remains responsible for reviewing deliverables, communications, applications, documents and other work before relying on them or submitting them to third parties where review is reasonably possible. The client uses the delivered work for its own business purposes and bears the consequences of its own final decisions and implementation.
7. Liability
To the fullest extent permitted by applicable law, Imaan Operations is liable only for direct loss that is demonstrably caused by an attributable failure in the agreed services. Liability for indirect or consequential loss, including loss of profit, revenue, opportunity, goodwill or data, is excluded to the extent permitted by law. Any further limitation or cap appropriate to a particular assignment may be agreed in writing. Nothing in these Terms excludes or limits liability where doing so would be unlawful, including where liability cannot legally be excluded or limited.
8. Payment and suspension
Fees, invoicing and payment terms are agreed for each assignment. If an undisputed invoice remains overdue after the applicable payment period and reasonable notice, Imaan Operations may suspend further work to the extent permitted by law until payment is made.
9. Ending an assignment
Either party may end an assignment in accordance with the agreed arrangement and applicable law. Work already performed, approved expenses and other amounts properly due remain payable. On termination, client information and access will be handled in accordance with the agreement, applicable law and any applicable data processing agreement.
10. Website and inquiries
Information on this website is general and does not constitute legal, tax, financial or other regulated professional advice. Visiting the website or sending an inquiry does not by itself create a service agreement.
11. Applicable law
Unless mandatory law requires otherwise, agreements with Imaan Operations are governed by Dutch law. The parties should first try to resolve any dispute reasonably and in good faith before starting formal proceedings.
12. Priority of written agreements
If a written quotation, service agreement or other specifically agreed document conflicts with these Terms, the specifically agreed provision takes priority for that assignment.